To meet regulatory requirements and improve the safety of transactions, OANDA Corporation has changed how clients deposit and withdraw funds via a debit card.
If you are making a deposit or withdrawal via a debit card, the card must be one-time verified, if not verified previously.
To verify your card, a card profile needs to be set up.
Below are detailed instructions to help you set up and verify a card profile.
How to verify a debit card
1. Click on Manage Funds.
2. Click on Card Profiles .
3. You can use your phone to scan or take a picture of your card and get it verified faster. To get started, open your phone camera and scan the dedicated QR Code on your computer screen.
4. You can also click Continue on Desktop to complete the steps on your computer.
5. Click the camera icon to take a photo.
6. Click the picture icon to upload an existing photo.
7. When scanning your card, use the side of the card showing the card holder’s name and card numbers and hold it up to your device’s camera.
- Scan both sides if the cardholder’s name and card numbers are on different sides of the card
- Scan the back side if the cardholder’s name and card numbers are on the back of the card
8. A confirmation screen will pop up asking you to verify the first 6 and last 4 digits of the card numbers, your display name and last name, which are scanned by the system from your debit card.
1) Click on Confirm if the numbers are correct
2) Click on Try Again if the numbers are not correct and to rescan your card
3) Click on Cancel to exit the card profile setup
There is a limit of five scan attempts/uploads per card. In the event that you click on Try Again , no card profile will be created and this will not count as one of your five attempts.
9. After your card is successfully scanned or the image is successfully uploaded and verified, a Verified card profile will be created on the page.
10. Go to the Manage Funds tab to deposit or withdraw with the card.
At the time of deposit, you may face one of the following situations:
- You will see your verified card in the Paying with Card section. Click Continue and re-enter your card details to complete the deposit.
- You may not see your verified card in the Paying with Card section. Click on Choose another way to pay and re-enter your card details to complete the deposit.
11. If our system is not able to verify your card automatically, one of our agents will manually review the profile and update the card status as either Verified or Rejected in the Card Profiles tab. We will also reach out to you if additional information is required to verify your card profile.
In the meantime, for deposits, you can try to verify another debit card if the card holder’s name matches your name as registered on the OANDA account, fund your account via another funding method including ACH (Automated Clearing House) or contact us for assistance.
Verify a debit card via an Android or iOS device
1. On the OANDA app, press the menu icon at the bottom right corner
2. Press Add Funds or Withdraw Funds and follow the subsequent prompts to enter the desired deposit or withdrawal amount and your card details. If you have not verified this particular debit card before, this deposit or withdrawal attempt will not be successful and you will be directed to verify your card.
3. You will be prompted to scan your card or upload a card image from your phone photo gallery.
The following image shows the debit card verification process on a specific Android device. Your experience may vary based on your device.
The following image shows the debit card verification process on a specific iPhone device. Your experience may vary based on your device.
4. A confirmation screen will pop up asking you to verify the first 6 and last 4 digits of the card numbers, which are scanned by the system from your debit card.
1) Click on Confirm if the numbers are correct
2) Click on Try Again if the numbers are not correct and to rescan your card
5. Upon successful verification, a card profile is created and you can proceed to deposit with or withdraw from this debit card.
7. If our system is not able to verify your card automatically, one of our agents will manually review the profile and update the card status on the OANDA web portal as either Verified or Rejected in the “ Card Profile” tab . We will also reach out to you if additional information is required to verify your card profile.
In the meantime, for deposits, you can try to verify another debit card (if the card holder’s name matches your name as registered on the OANDA account), fund your account via another funding method including ACH or contact us for assistance.
Frequently Asked Questions
How many times can I scan or upload my debit card?
There is a limit of five scan attempts/uploads per card and we are unable to reset the number of attempts for you. However, there’s no limit on the number of cards you scan.
Can OANDA create a card profile for me?
No, unfortunately we are unable to do this.
What information is checked to verify my card?
The cardholder name on your card is checked against your OANDA account holder name to make sure that the card belongs to you.
We cannot accept deposit or withdrawal requests from third parties. For example, an individual trading account can’t be funded with a card associated with a corporate entity.
An error message cannot access camera is displayed underneath the camera icon. What should I do?
You can enable camera access in your browser settings and refresh the webpage. We recommend using Google Chrome for the best experience.
There is no option for scan or image upload. What should I do?
Please check whether the URL of the page starts with https://fxtrade./. If yes, you can replace fxtrade in the URL with www and refresh the page. Also please check if your browser is supported.
The following are the minimal browser versions supported.
Internet Explorer is not supported.
Is OANDA storing my full card details?
To meet regulatory requirements, OANDA will not store your full card number. Only the first 6 and last 4 digits of your card number and cardholder name are stored and used to create the card profile.
If you are uploading an image, we strongly advise you to delete the image from your device after you upload it in order to ensure the safety of your card information.
Why are the card numbers or cardholders' names extracted incorrectly?
Many factors can impact the result of a card scan. You can try again after adjusting your lighting environment or upload an image of the card to improve the result.
If my card is rejected, and I need to make a deposit, what can I do?
Ensure the name on the card you are trying to verify matches the name on your account with OANDA.
If you’re still having issues, you may want to fund your account via another funding method including ACH or contact us for assistance.
Do I need to verify my card if I need to request a withdrawal?
If you are making a withdrawal via a debit card, the card must be one-time verified if not verified previously.
Withdrawals are subject to our hierarchy rule. If you have deposited using multiple methods, you must exhaust the total original deposit amounts in the following order:
- Debit card
- Bank transfer
For more information about withdrawal methods and answers to common withdrawal questions, please visit this FAQ .
What browsers are supported to allow card scan/image upload?
The following are the minimal browser versions supported.
Internet Explorer is not supported.
What can I do if the document is not recognized?
- Please note that we accept Visa and Mastercard Debit cards only. Prepaid cards are not accepted.
- For cards that have the cardholder name and card number on different sides OR both on the back side, please scan the side that has the card number first.
- If the above still couldn’t resolve the issue, for deposits, you can try to verify another debit card if the card holder’s name matches your name as registered on the OANDA account, or fund your account via another funding method including ACH or contact us for assistance.
Still have questions? Chat with an agent.
